Terms and Conditions

In these Terms and Conditions, “we”, “us” or “our” refers to Tiny Tutus Pty Ltd ABN 69 149 311 857 and “you” or “your” refers to the parent or guardian enrolling a ballerina student with us.

When you enrol a ballerina student with us, you enter a contract based on these Terms and Conditions and the information set out in our standard enrolment form.

Registration and Enrolment

It is a requirement of Tiny Tutus Pty Ltd for each individual student to register and pay the registration fee the first time they enrol each calendar year before participating in any of our classes. You understand that the registration fee is a non-refundable fee with the exception of the terms stated in the ‘Refunds’ section of these Terms and Conditions. Acceptance of enrolment is at the sole discretion of the Studio Principal.

When you register a ballerina, you understand that the registration is for the full calendar year.  The ballerina’s position in the studio is secured in the current term and all remaining terms for the current calendar year.  This allows us to plan for hiring premises, ensuring teachers and resources are available, and providing the best possible experience for your ballerina.

You agree that your ballerina, once enrolment is accepted, is registered for all terms (1, 2, 3, and 4) within the calendar year.  Your registration fee is payable when we process the enrolment.  Term fees are then payable each term during the calendar year, and are processed 2 weeks before each term begins.

Term Fees

Fees for lessons are charged by the term. It is compulsory for fees to be paid 2 weeks prior to the commencement of each term.  You understand that once enrolled, you are responsible for and agree to pay all fees for your ballerina. Students joining mid-term are charged on a pro-rata basis.

All term fees are payable in advance. Non-payment of term fees will result in exclusion of your ballerina from lessons.  You acknowledge that class teachers are not in a position to discuss fees and all enquiries need to be directed to the administration department on:

1300 245 060 (Mon – Fri 08:30am – 4pm AEST) or at info@tinytutus.com.au.

Direct Debit Enrolments

Direct debits are scheduled 2 weeks prior to the beginning of each term, with the registration fee debited upon processing of enrolment.

If direct debit is unsuccessful, a second attempt will be made within 3 working days. If the second attempt is unsuccessful, direct debit option will be removed and the full payment and payment of any failed payment, dishonoured or disputed bank fees incurred by Tiny Tutus will be required for your ballerina to continue in current term and any subsequent terms.

It is your responsibility to ensure that correct payment details are provided and we take no responsibility for any error in the payment information that you provide to us.

Cancellations of Registration

Cancellations of full year Direct Debit Registrations will incur a $20 administration fee. You must inform us of cancellations 4 weeks before the start of the next term in order to qualify for a refund of that next term. Cancellation requests are to be made in writing by emailing info@tinytutus.com.au.

Lesson Guarantee

If your ballerina is genuinely not happy at Tiny Tutus we will refund the balance of your term fees if you request cancellation of enrolment within two lessons of your initial enrolment.*

After the second lesson, you should contact us within 3 business days to request an enrolment cancellation and refund. Cancellation requests must be made in writing by emailing info@tinytutus.com.au. The refund is calculated based on the number of weeks remaining in the term and is subject to the terms stated in the ‘Refunds’ section of these Terms and Conditions.

*This means that your ballerina can attend a maximum of two classes consisting of either one trial lesson and one regular enrolled class or two regular enrolled classes.

Missed lessons

Refunds or credits cannot be provided for classes missed due to personal circumstances of the student. Students may attend a ‘make-up’ lesson (subject to availability) within a comparable class within the same term.* Missed lessons do not carry over into a new term unless the lesson missed is in the last week of term in which case a make-up lesson may be booked in the first week of the following term.

*A comparable class is defined as a class that caters for the same age group.

Public Holidays

Tiny Tutus does not teach classes on Public Holidays. Term dates are adjusted where possible to compensate for lessons missed due to Gazetted Public Holidays. Should your lesson fall on a public holiday, your term will be adjusted accordingly.

Cancellation of classes

Occasionally, due to unforeseen circumstances, Tiny Tutus may need to cancel a regularly scheduled class. Notice will be given as far in advance as possible, however lessons can be cancelled at short notice (for example, the morning of your lesson). Cancellation notifications are sent via email and SMS as this is the most efficient and effective way.* Individual phone calls will not be made due to class sizes and the timeframes in which cancellations are required to be made.

In the event of a cancellation, a make-up class will be offered where possible within the school holidays.  If you are unable to attend the same rules as a missed lesson apply. In the event that a make-up class cannot be arranged, a credit will be placed on the student’s account, which will be carried forward to the new term. Credits are valid until the next term payment date. Credits may be used for Tiny Tutus Boutique purchases or Tiny Tutus term fees. Once this period has lapsed the credit will expire and be unusable. (Exception for annual enrolment paid in full, in which case the credit will apply until the next applicable payment date for your ballerina).  Amounts for cancelled classes which are not made up will only be credited and will not be refunded.

*It is your responsibility to ensure the mobile number on file is up to date.  It is also your responsibility to keep all relevant personal details on file up to date including postal address and ballerina tutu size.

Class Changes

Occasionally, due to unforeseen circumstances or where fewer than five students per class are enrolled, Tiny Tutus may be required to make a change to a regularly scheduled class. The schedule is subject to change based on enrolment and customer demand.  No classes are guaranteed.  Changes may be permanent or on a one-off basis. Changes may include, but are not limited to, a change in venue, class time or teacher.

For a one-off change to a regularly scheduled class, the ballerina may attend a make-up lesson in a comparable class at a suitable location. Make-up classes will be subject to the terms in the ‘Cancellation of Classes’ section of these Terms and Conditions.

In the event that a permanent change to a regularly scheduled class is unsuitable to a ballerina, a transfer to an alternative suitable location will be offered.

If the class is being terminated within the ballerina’s first term of enrolment with Tiny Tutus Pty Ltd, 50% of the registration fee will be refunded. If the ballerina has not yet received her class tutu or if the tutu is unworn and returned in its original packaging a full refund of the registration fee will be provided.

Refunds

All refunds are subject to a $20 administration fee with the exception of refunds processed for classes that have been terminated by Tiny Tutus Pty Ltd.

The registration fee is non-refundable with the only exception of classes that have been terminated by Tiny Tutus Pty Ltd. The terms of the refund of registration in these situations is set out in the ‘Class Changes’ section of these Terms and Condition.

Photography and Digital Recording during Lessons

Due to licensing and child protection laws, we do not allow personal recording in any format during lessons. Digital recording of movement by any device (such as but not limited to mobile phones and digital video recorders) is strictly prohibited. Personal photograph of your own ballerina is permitted. Distributing or posting photographs, including on any social media site or filesharing service, containing images of persons other than that of your own Tiny Tutus ballerina is strictly prohibited.

During classes or performances we may take photographs or recordings of your ballerina.  On behalf of yourself and your ballerina, you waive all rights in relation to performance or intellectual property rights in the photographs or recordings and consent to our use of the material for our business.  If you do not wish us to use this material for our business, including on our website or in promotional material, then we regret we are unable to accept your ballerina’s enrolment.

Important Note: All persons taking or publishing photographs of children are subject to both State and Federal laws regarding the taking and use of photographs of children; to find out more please go to: http://www.aifs.gov.au/nch/pubs/sheets/rs18/rs18.pdf

Parent and Sibling in Class Etiquette

As a courtesy to our ballerinas, teachers and other parents, you agree to follow our code of conduct:

  • Everyone please be quiet while the class is in progress. Even whispered conversations can be heard and are distracting for all dancers and our teachers. We love our parents getting to know each other (part of the value of having open classes), but if you want to have a chat, please pop outside!
  • Parents are welcome to sit at the BACK of the dance studio to allow our ballerinas space to dance.
  • We love little brothers and sisters watching! But we ask that they remain quietly seated and not participate in classes. Many of our studios have outdoor areas where you can take little brothers and sisters outside to play while classes are in progress.
  • Mobile phones are to be OFF.

Consent and liability

Any dance class can involve risk or personal injury. You acknowledge that while we take all reasonable care in the conduct of our classes, we accept no responsibility for injury or loss caused during classes or whilst students/participants and people accompanying them are at or near the dance studio, except as set out in this section. You are responsible for ensuring that your ballerina is physically and medically fit for the class.  You must inform us of any medical conditions, injuries or allergies affecting your ballerina on your enrolment form and update by email from time to time.

To the extent permitted by law and except as set out in this section, we exclude liability for any claims, losses, damage, cost or expense incurred by you in connection to your or your ballerina’s use of our website or services.

To the extent permitted by law we exclude all representations and warranties, expressed or implied, including but not limited to those relating to fitness for a particular purpose.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. In addition to other entitlements, for a major failure you may be entitled to a refund or compensation for the reduced value of the service.  For a minor failure, we may choose to provide you with a refund or re-supply the services.

To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that the loss or damage was a reasonably foreseeable consequence of our failure to comply with a consumer guarantee under the Australian Consumer Law.  This evidence might include photographs, statutory declarations or reports (e.g. from your doctor), depending on the loss or damage.

The type of remedy we will offer you may vary depending on how long it takes you to make a claim.

To the extent permitted by law, we will not be liable to you for indirect and consequential loss arising from or connected to the contract between us in contract, negligence or otherwise unless that loss arises as a result of our own negligence or wilful misconduct.

Our liability to you for loss or damage of any kind arising out of our contract or your use of our services is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, negligence or otherwise.

Emergency Procedures

In the event of a medical emergency, you understand the teacher may seek medical attention for your ballerina or call for ambulance service if considered necessary. Any costs associated will be at your expense.

Revisions

Tiny Tutus Pty Ltd reserves the right to revise, amend or modify the Tiny Tutus Terms and Conditions at any time. Revisions will be published on our website.  Please check these Terms and Conditions from time to time for any changes.